Exam Retake Policy
It is viable to retake the SAP international certification
examination 3 instances. Any applicant who nevertheless fails the examination
after 3 tries should re-check in for the approaching examination launch. The
candidate won’t be capable of retake the examination till the subsequent
edition, for you to be inside a 12 months, is issued in the event that they
nevertheless don’t bypass the following launch after 3 tries.
Exam Cancellation Policy
In the “Exam Appointments/ Upcoming Appointments” location
of the Certification Hub, any candidate may also put off or cancel an
examination via way of means of making use of the calendar icon. At least 24
hours earlier than the scheduled appointment date and time, the candidate
should put off or cancel the examination.
Re-certification Policy
The maximum present
day answer releases are well suited with the SAP Global Certifications. A
candidate should whole delta preserve present day examinations whenever a more
moderen model of an answer is launched with the intention to hold the SAP
Global Certification for any precise SAP answer.
Course Outline
The C_C4H510_21 – SAP Certified Application Associate – SAP
Service Cloud 2111 covers the subsequent subjects:
Service Objects
Explain Registered Products & their utilization in
Service Tickets. Explain Installed Base & its utilization in Service
Tickets. Explain Warranty Management & its utilization in Service Tickets.
Setup Service Levels, Categories and outline Work
Distribution guidelines for Service Process. Set up a notification procedure
and configure situations and movements for workflows.
Identify the way to use
personalization and extensibility, which includes mashups and custom commercial
enterprise gadgets.
Leverage MS Excel with SAP Cloud for Customer reviews, and
become aware of special additives of custom reviews and interactive dashboards.
Identify popular implementation methodologies utilized by
SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline
and dependencies with inside the context of the general undertaking plan, and
the methods to tailor the answer via way of means of checking and adjusting the
predefined settings to fulfill the purchaser’s commercial enterprise necessities.
Use information migration templates, troubleshoot
information migration problems and apprehend mass information preservation.
Describe the SAP pre-packaged integration eventualities and most beneficial
undertaking control practices associated with device integration.
Identify the special Service Processes and their
capabilities. Explain Time Recording and Fulfillment in Service Tickets.
Communication Channel and Knowledge Base:
Communication channels for Service Tickets. Knowledge Base
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0. https://sites.google.com/view/sapcertifiedapplication/home
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